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What Sets Us Apart

Top 5 Things that Set Us Apart From Other Area Clinics

  1. Emphasis On Individualized Care—Instead of following a one-size-fits-all veterinary medical model, we tailor our care to each patient's age, lifestyle, and special circumstances. Our caring staff assists you in developing a wellness plan tailored to your pet’s lifestyle and situation, offering care and support as your animal companion progresses through every stage of life. We present a wide variety of medical and educational resources and give you choices and options at each medical juncture. Partner with us at South Loop as we lend our experience and guidance to you and your pet.

  2. AAHA Certified Since 2010—The acronym, AAHA, stands for the American Animal Hospital Association, and only hospitals demonstrating an outstanding level of care for clients and their pets achieve AAHA accreditation. We now remain among the 15% of animal hospitals in the United States and Canada that have attained this remarkable status. Not only did we pass our most recent AAHA evaluation, but we also exceeded expectations. Our feedback report included three perfect scores and eight near-perfect scores in the categories by which we were assessed. The AAHA evaluator noted our exceptional hospital teamwork, standards of excellence, thorough operating protocols, and hospital cleanliness. We will continue to improve our hospital and maintain high standards to offer top-notch veterinary care to all our furry Chicago residents.

  3. Superior Customer Service—Our most important objective is to provide service with compassion, integrity and respect. We have a strong belief in the importance of high-quality customer service. In 2012, we received a Superior Customer Service Award from Angie’s List, which is an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List. We also have a 5-star rating on, with over 70 reviews!

  4. Veterinarians Who Excel at Building Relationships—Our Veterinarians are committed to providing the highest quality care for your pet. Our practice philosophy is rooted in the belief that you, the owner, play an integral part in your pet’s overall health and well-being. Most importantly, we combine our professional expertise with your insights, needs, and desires to create a truly personal treatment plan for your pet. Our Veterinarians have also fostered strong working relationships with Board-Certified Veterinary Specialists, trainers, and boarding facilities. This allows us to provide you with a referral when necessary.

  5. Modern Clinic with New Technology—Our state-of-the-art clinic, combined with the most modern, individualized, veterinary care available, will ensure your pet’s safety while in our care. The doctors and staff are highly trained in the latest treatments and care that can result in increased longevity for your pet. We are constantly researching new technology to ensure that we are providing our clients and patients with the best possible care. Whether it’s digital radiology, online pharmacy, or our smart phone app, you can be sure we are keeping up with the latest in available technology.